What to do in case of a problem with my order?

At ASICS Mining, we strive to offer you a successful purchase experience. However, if you encounter a problem with your order, our team is here to help you. Here are the steps to be followed in case of problem:


  • Contact our customer service: If you encounter a problem with your order, contact our customer support team as soon as possible. You can contact us by e-mail at contact@asics-mining.com or by phone. Our advisors are ready to assist you and solve your problem as soon as possible.


  • Describe the problem: When you contact our customer service, please provide detailed information on the problem you encounter with your order. The more accurate you will be in your description, the better we can bring you a suitable solution.


  • Responding: After contacting our team, we will reply as soon as possible. Our goal is to provide you with a quick and personalized response to your problem effectively.


  • Possible solutions: Depending on the nature of the problem, our team will provide you with different solutions to your situation. This may include a refund, product replacement, or other appropriate corrective actions.


  • Follow-up to your request: We undertake to keep you informed of the progress of your request and the actions undertaken to solve your problem. Our customer service remains at your disposal to answer all your questions throughout the process.


At ASICS Mining, we value your satisfaction and strive to treat all problems with diligence and responsibility. Do not hesitate to contact us if necessary, we are here to offer you assistance and solve any problems related to your order. Your trust is essential to us, and we will do everything we can to offer you a positive and pleasant shopping experience.