My product is defective or non-compliant

We are sorry to hear that you have received a defective or non-compliant product. We strive to provide high-quality products, but there may be problems during the manufacturing or transport process. We will make every effort to resolve this situation as quickly as possible.

If you find that the product you received is defective or does not match your order, we invite you to follow the return procedure. Here is how to proceed:


  1. Contact our Customer Service: Within 14 days of receiving your order, contact our customer service to inform us of the problem you have encountered with the product. You can contact us by e-mail, by phone or using our contact form on the site.
  2. Describe the problem: When you contact our customer service, please describe the problem you have encountered in detail. Indicate if the product is defective, damaged, or if it does not match your order.
  3. Delivery of the Product: If our customer service confirms that the product is defective or non-compliant, we will provide you with a return address where you can return the product.
  4. Review of output: Once we receive the defective or non-compliant product, our team will conduct a careful review to check the reported problem.
  5. Resolution options: Depending on the situation, we will propose you different resolution options. This may include a complete refund, product replacement or exchange for a similar product.
  6. Return costs: If the product is defective or non-compliant, we will charge the return fees.


At ASICS Mining, we make every effort to ensure the satisfaction of our customers. If you encounter a problem with your product, we invite you to contact us as soon as possible so that we can find a quick solution tailored to your situation.

Please let us know if you have any additional questions or if you need assistance for the return process. Our customer service is available to help you.